While this is a very uncommon occurrence, we appreciate that unexpected issues may arise; please do not worry, we are well prepared for all these possible setbacks to make your exchange AMAZING.

First things first, if you are having any issue, please let us know right away so we can start finding a solution for them. Whatever your problem is, please contact the AIESEC office in your host country, informing them of the situation you are facing.

Now that you have informed your AIESEC Host office, they will proceed to find a solution for you, communicating with the NGO or Company you are working with. The same rule applies to the alignment you received before traveling, where your Hosting Entity should have informed you about everything related to your internship in more detail. If, by any means, a suitable solution is not found, AIESEC will offer you a different alternative.

If you have to spend extra money due to this issue, rest assured, you will be reimbursed for those expenses. However, we require receipts or similar to guarantee said reimbursement; you can keep the physical receipts or take pictures and save them in a folder (this is also very helpful for keeping track of your expenses). Please note, It is a requirement for Exchange Participants to inform AIESEC regarding their exchange issues as early as possible. If you do not complain during your exchange about your inconvenience, you will not receive a refund.

We can conclude with two steps to follow, one, raise a complaint ASAP, and two, keep track of the solutions and action steps; we’ll do the rest for you!

Thank you so much for reading this; we hope it was helpful to you!
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